Our Return Policy ensures you have a seamless experience with Micellar Glucosamine Creams, respecting your consumer rights. If you’re not satisfied or if an item is faulty, here’s how we can help.
Replacements and Returns:
Replacements are available for items sold and shipped directly by Micellar Glucosamine Creams. We prioritize your satisfaction and offer replacements to ensure you receive the quality you expect.
Change of Mind Returns:
Changed your mind? No problem. Micellar Glucosamine Creams allows you to return unused and unopened items within 30 days for international customers. To be eligible for a full refund of the item price, items must comply with our return conditions. Note that original shipping fees for change of mind returns are not refunded.
Conditions for Change of Mind Returns:
- Items must be in their original packaging, unopened, with seals intact.
- All documentation, such as boxes, price tags, and manuals, must accompany thereturned items.
- Items should be returned unused and undamaged.
Items that do not meet these conditions are not eligible for a change of mind return.
Faulty Items:
We stand behind the quality of our products. If you receive a faulty item, you are entitled to a return or exchange in addition to your legal rights. Faulty items can be returned within 30 days of delivery by contacting our support team. While original packaging is not required for faulty items, they should be packaged to prevent damage during return shipping. All original documentation must be included with your return.
Shipping Costs for Returns:
Customers will be responsible for return shipping costs. For faulty items or items sent in error by Micellar Glucosamine Creams, we will cover the return shipping costs.
Policy for Third-party Sellers:
Third-party sellers of Micellar Glucosamine Creams products are expected to offer returns on a basis equivalent to ours. However, their policies may vary, and we are not responsible for their return policies.
Micellar Glucosamine Creams is dedicated to ensuring a transparent and fair return process. We value your business and strive to make every transaction seamless and satisfactory.